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An update to the manifesto, and ownership of brand tone as the foundation for content across every digital and offline touchpoint. Contributed to 400% growth across digital platforms in 2018.
Brand Challenge To evolve, deliver and guard a Tone of Voice as bold as the Opera House itself. To oversee content and copywriting across digital channels, advertising content and key collateral, and play a leadership role within the Engagement and Development portfolio.
Customer Experience A vast array of offerings, experiences and events across Programming, Food & Beverage and Visitor Experience.
Results from Deloitte 'Re-evaluating an Icon' 2018
From 2013 - 2018:
– 24% increase in social value to $6.2b
– 44% increase in economic value to $1.2b
– 10.9M visits to SOH annually - up almost 1 million per year.
– Digital engagement including video views, website visits etc, has grown 400%.
This is attributed to factors including:
– Increasing audience attendance and patronage
– Engagement with tourists
– Increasing value of our brand
– Increasing consumption and reach of our digital content.
Agency Sydney Opera House Creative Studio
Role Copywriting, Video Consultation, Brand Writing
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